When you create a BelayLoop account or use the platform, we may collect the following information:
Email address
Account creation, login, and essential platform communications
Display name & profile info
So other climbers can find and recognize you on the platform
Climbing preferences
Grades, style, home gym — used for partner matching
Guest pass listings
To display your available passes to other users
Reviews & ratings
Community feedback — stored anonymously until both parties submit
Device & usage data
Basic analytics to improve the app — no fingerprinting, no tracking pixels
Location (optional)
Only if you enable it, to show nearby gyms and climbers. Never stored continuously.
We will never collect, store, or sell the following:
- Your government-issued ID, SSN, or financial information
- Continuous background location or movement data
- Contacts from your phone or social graph
- Biometric data of any kind
- Private messages between users (DMs are end-to-end, not logged)
- Your data for advertising purposes — we run no ads on BelayLoop
We don't sell your data. Full stop. BelayLoop's business model is the platform — upgraded profile cards and future paid features — not your personal information. If that ever changes, we will notify you explicitly and give you the option to delete your account before any change takes effect.
The data we collect is used exclusively to operate and improve BelayLoop. Specifically:
- Partner matching — your preferences power the algorithm that surfaces compatible climbing partners
- Guest pass coordination — your listings are shown to verified platform users only
- Community reviews — ratings are stored and processed through our Blind Review System before being made visible
- Platform communications — we may email you about your account, session requests, or important policy updates. You can opt out of non-essential emails at any time.
- Safety and moderation — usage data helps us detect abuse, spam, and policy violations
- Product improvement — aggregated, anonymized analytics help us understand how the platform is used so we can make it better
We do not sell, rent, or trade your personal information. We may share limited data with the following categories of third parties, solely to operate the platform:
- Infrastructure providers — cloud hosting and database services (e.g., servers that store your account data). These providers are contractually prohibited from using your data for any purpose other than providing services to us.
- Analytics tools — anonymized, aggregated usage data only. No personally identifiable information is shared.
- Legal compliance — we may disclose information if required by law, court order, or to protect the safety of our users or the public.
That's the whole list. No data brokers. No advertisers. No "partners" buying your climbing habits.
Under California law (CCPA) and general best practice, you have the following rights regarding your data:
- Access — request a copy of all personal data we hold about you
- Correction — update or correct inaccurate information in your profile at any time
- Deletion — request full deletion of your account and associated data. We will process this within 30 days.
- Portability — request your data in a machine-readable format
- Opt-out — unsubscribe from non-essential communications at any time via your account settings or the unsubscribe link in any email
- Non-discrimination — exercising any of these rights will never affect your access to or quality of service on BelayLoop
To exercise any of these rights, contact us at the address below. We will respond within 30 days.
BelayLoop uses a minimal set of cookies strictly necessary to operate the platform:
- Session cookies — keep you logged in during your visit. Deleted when you close your browser.
- Preference cookies — remember your settings (e.g., dark mode, gym filters). Stored locally.
- Analytics cookies — anonymized page-view data to understand how people use the app. No cross-site tracking.
We do not use third-party advertising cookies, social media tracking pixels, or behavioral profiling tools of any kind.
We take reasonable and industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- Encryption in transit (TLS/HTTPS) for all data exchanged with the platform
- Encryption at rest for sensitive stored data
- Access controls limiting which team members can access user data
- Regular security reviews during the beta period
No system is 100% secure. If you discover a security vulnerability in BelayLoop, please disclose it responsibly to security@belayloop.com before making it public. We'll act fast and credit you if you'd like.
Questions, requests, or concerns about this Privacy Policy? Reach out. We'll respond within 30 days — usually much faster.
This Privacy Policy may be updated periodically. We will notify you of material changes via email or an in-app notice. Continued use of BelayLoop after such notice constitutes acceptance of the updated policy.